BSB20120 Certificate II in Workplace Skills

Practical skills for office and customer-facing work: workplace communication, working in a team, handling customers, organising your work, using Microsoft Office and business software, and understanding safety obligations.

It's a strong fit for school leavers who want a running start, people returning to the workforce, and anyone whose confidence with office technology needs a structured rebuild. It's also a common traineeship, where you earn a wage in a real office while completing the qualification.

Fees and funding

Eligible students may access this qualification subsidised under the Queensland Government's Career Start program. Every offering's co-contribution fee is shown above. As a traineeship, the fee for eligible trainees is set at $1.60 per nominal training hour. Check your eligibility.

What you'll learn

Communication in the workplace, teamwork, customer engagement, organising personal work priorities, producing business documents and spreadsheets, digital communication tools, and contributing to health and safety: the administrative core that every industry runs on.

Where it leads

Administration assistant, office junior, customer service and reception roles, or straight into the BSB30120 Certificate III in Business, often as a traineeship.