Fees and refunds

What you'll pay

Every fee is published on this website and in the course information before you enrol:

• Short courses, units and skill sets show their price on the course page. You pay the agreed fee when your booking or enrolment is confirmed.
• Full qualifications: we collect the enrolment fee and the first term's fees at enrolment. If paying would cause you financial hardship, ask about a payment plan; approval is at the discretion of our Training Manager or CEO.
• Subsidised courses show the co-contribution fee, at both concessional and non-concessional rates, on the course page and the funded training page. The co-contribution is paid at enrolment, before training starts. An employer or another third party may pay it on your behalf, but we cannot pay or waive it for you. Under some entry-level funding programs the co-contribution cannot be paid by instalments.
• Apprentices and trainees pay a co-contribution of $1.60 per nominal training hour for each unit of competency. You can ask the Training Manager to approve a payment plan before you start. Partial or full exemptions apply in the circumstances the policy sets out, including holding a health care or pensioner concession card (or being a dependent of a card holder), identifying as an Aboriginal or Torres Strait Islander person, being a school-based apprentice or trainee, extreme financial hardship, and starting a high-priority apprenticeship or traineeship within 12 months of completing year 12.
• Where a course needs materials, equipment or a licence fee, the course information says so before you enrol.

Accepting a place and paying your fees creates a binding agreement between you and National College of Skills. Paying course fees does not automatically mean you will complete or pass your course, and certificates can be withheld while fees remain outstanding.

Other fees and charges

• Reprinting a statement of attainment costs $50, and reprinting a qualification with transcript costs $50.
• Replacing lost training or assessment materials attracts a fee; talk to your trainer first.
• You can pay by credit card, debit card, electronic funds transfer or cash, by the due date agreed in your enrolment documentation.
• If fees go unpaid, training can be suspended and unpaid debts may be referred to a debt collector, with recovery costs added.

Refunds

Short-course bookings (first aid, CPR, RSA, food safety, barista and similar) follow the booking terms: a full refund less a $50 administration fee if you cancel more than 7 days before the start date, 50% at 1 to 6 days out, and no refund on or after the start date.

For qualification tuition, all tuition fee refunds attract a $150 administration fee, and the policy's refund table applies:

For apprentices and trainees who cancel their training contract or move to another training organisation, co-contribution fees are refunded unit by unit: in full for units not yet commenced, and proportionally (based on nominal hours) for units already started.

If we are ever unable to deliver your course in full, you will be offered a place in an alternative course at no extra cost, or a refund of the unspent portion of your tuition fees within 2 weeks of the course ceasing.

Refunds are paid to the person who paid us (into the same bank account), unless we receive written direction to pay someone else. The policy sets payment timeframes of 4 business weeks, and within 14 working days for funded program refunds. Tuition fees are not transferable to another person or institution.

Applying for a refund

Apply with the refund application form on the forms page, together with an enrolment variation form and your supporting evidence. We confirm what is refundable and notify you of the outcome. If a refund is refused and you disagree, you can appeal in writing within 20 days under the complaints and appeals process.

Nothing in this policy removes your rights under the Australian Consumer Law.

Download the full Fees and Refund Policy and Procedures (PDF)